Q: I don't remember my username.

A: Your username is your email address.

Q: I forgot my password, now what?

A: When logging in, click on the link at the bottom right of the screen: 'Forgot your password'. You will receive the details by email.

Q: I want to view a PDF, but I can't open it. How is this possible?

A: To view a PDF you need Adobe Reader. This is not installed on your computer. Using this link http://get.adobe.com/reader you can install Adobe Reader.

Q: In what ways can I pay?

A: You can pay with iDeal, Bancontact - Mister Cash, PayPal, Mastercard, Visa, American Express and bank transfer.

Q: When will my physical order be delivered?

A: After Menuez approves your order, it will be delivered within 6 to 10 business days. For Spotta deliveries, we apply 4 business weeks. For parasols, a different delivery time applies. This is explicitly mentioned with the products.

Q: When will my digital order be delivered?

A: Digital products that are not personalized can be downloaded immediately. Digital products that are personalized will be delivered after 1 business day after Menuez approves your order. When digtal i.cm. physical is ordered you will receive the digital products when the track & trace is sent to you.